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Joola

Shipping Policy

Shipment processing time

  • All orders are processed within 1-3 working days unless otherwise stated. Orders are not shipped or delivered on weekends or holidays.
  • We cannot guarantee a same-day service on any item.
  • Any advised lead time on a product page is over and above transit times to make delivery of your order to your address.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout based on the address you supply.
We make use of couriers for all our deliveries with an estimated transit time as follows:

  • 1 working day for deliveries within Gauteng.
  • 3 working days for main centers around South Africa.
  • 5 working days for outlying areas within South Africa.

 

We do not ship outside of South Africa but we do allow collections from our warehouses in:

  • Johannesburg: 250 Market Street, City & Suburban, JHB, 2091
  • Durban: Unit 1, 9 Cedarfield Close, Springfield Park, Durban, 4051
 

Orders marked for payment on collection will be cancelled if not paid for and collected within 2 weeks of placing the order.

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